Shipping Policy
Last Updated — 16 May 2026
Thank you for shopping at The Rangoli Company. Please read this policy carefully before placing your order.
DEFINITIONS
Company refers to The Rangoli Company, located at Yadgiri Chal, Killa, Dharwad 580008, Karnataka, India. Goods refers to the rangoli products offered for sale on our website. Order means a request by you to purchase goods from us. You means the individual placing an order on our website.
ORDER PROCESSING TIME
All orders are processed within 1 to 2 business days after successful payment confirmation. During peak festive seasons such as Diwali, Navratri, and Pongal, processing time may extend to 3 to 5 business days. Orders placed on Sundays or public holidays will be processed the next business day.
SHIPPING AND DELIVERY
We currently ship only within India. We do not offer international shipping at this time.
Standard delivery takes 7 to 10 business days from the date of dispatch depending on your location. Delivery to metro cities may be faster while remote or rural areas may take longer. Exact delivery timelines are estimated and not guaranteed as they depend on our courier partners and local conditions.
SHIPPING CHARGES
Shipping charges are calculated based on the weight of your order and your delivery location and are displayed clearly at checkout before you complete your purchase. We may offer free shipping on orders above a certain value which will be communicated on our website from time to time.
CASH ON DELIVERY
We do not offer Cash on Delivery at this time. All orders must be paid in full before dispatch.
ORDER TRACKING
Once your order is dispatched you will receive a confirmation message with your tracking details. You can use the tracking number provided to monitor your delivery status through our courier partner's website or app.
DELIVERY ADDRESS
Please ensure your delivery address is complete and accurate at the time of placing your order. The Rangoli Company is not responsible for delays or failed deliveries caused by incorrect or incomplete address information. Re-delivery charges if applicable will be borne by the customer.
FAILED DELIVERY ATTEMPTS
Our courier partners will make up to 3 delivery attempts. If delivery fails after all attempts the package will be returned to us. In such cases re-shipping charges will be applicable and must be paid by the customer before we reship the order.
PACKAGING
All products are carefully packed in a box to ensure safe delivery. While we take every precaution during packing we recommend inspecting your package at the time of delivery.
DAMAGED OR WRONG ITEMS
We take great care in packing every order. However if you receive a damaged or wrong item please contact us within 7 days of delivery with the following:
Your order number Clear photographs of the damaged or incorrect item Photograph of the outer packaging
Once verified we will arrange a replacement at no extra cost. If a replacement is not possible a full refund will be issued. Claims made after 7 days of delivery will not be accepted.
RETURNS AND REFUNDS
We do not accept returns for reasons such as change of mind or colour variation from screen display as rangoli products are delicate and cannot be resold once returned. Returns are accepted only in the following cases:
You received a damaged item You received a wrong item
In cases where the return is due to our error we will bear the return shipping cost. In cases where the return is due to customer error such as wrong address provided the return shipping cost will be borne by the customer.
DELAYS DUE TO EXTERNAL FACTORS
The Rangoli Company is not responsible for shipping delays caused by weather conditions, natural disasters, strikes, public holidays, or any other circumstances beyond our control. We will make reasonable efforts to communicate significant delays to affected customers.
CONTACT US
For any questions or concerns regarding your order or this shipping policy please contact us:
Email — support@therangolicompany.in Address — Yadgiri Chal, Killa, Dharwad 580008, Karnataka, India
We reserve the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting to our website.
