Refund Policy

Last Updated — 16 May 2026

Thank you for shopping at The Rangoli Company. Please read this policy carefully before placing your order.

DEFINITIONS

Company refers to The Rangoli Company, located at Yadgiri Chal, Killa, Dharwad 580008, Karnataka, India. Goods refers to the rangoli products offered for sale on our website. Order means a request by you to purchase goods from us. You means the individual placing an order on our website.

ORDER CANCELLATION

We do not accept order cancellations once an order has been placed and payment has been confirmed. Please review your order carefully before completing your purchase. We recommend double checking your delivery address, product selection, and colour variant before placing your order.

We do not offer cancellations at any stage after payment — including orders that are packed but not yet dispatched.

CONDITIONS FOR RETURN

We do not accept returns for the following reasons:

Change of mind, Colour appearing different on screen compared to actual product, Product not matching personal expectations, Wrong product ordered by customer

Returns are accepted only in the following two cases:

You received a physically damaged item, You received a wrong item that is different from what you ordered

To be eligible for a return in the above cases you must contact us within 7 days of delivery with the following:

Your order number Clear photographs of the damaged or incorrect item received Photograph of the outer packaging as received

Claims raised after 7 days of delivery will not be entertained under any circumstances.

REFUND PROCESS

Once your return request is received and verified by our team we will notify you of the approval or rejection of your refund within 2 business days.

If approved your refund will be processed to your original payment method within 5 to 7 business days from the date of approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

We do not offer store credits or alternative refund methods. All refunds are made only to the original payment source used at the time of purchase.

REPLACEMENT POLICY

In case of a damaged or wrong item we will first offer a replacement at no extra cost to you. A refund will be issued only if a replacement is not possible or not available at that time.

FAILED PAYMENT REFUNDS

If your payment was deducted but your order was not confirmed due to a payment gateway error your amount will be automatically refunded to your original payment source within 5 to 7 business days. You do not need to contact us for this. However if you do not receive the refund after 7 business days please contact us with your transaction details.

NON RETURNABLE ITEMS

The following cannot be returned or refunded under any circumstances:

Products that have been used or placed Products not in their original condition Products reported after 7 days of delivery Orders cancelled after payment confirmation Products damaged due to improper handling by the customer

WHO BEARS RETURN SHIPPING COST

If the return is due to our error such as wrong item sent or damaged item received The Rangoli Company will bear the return shipping cost.

If the return is due to customer error such as wrong address provided or wrong item ordered the return shipping cost will be borne by the customer.

CONTACT US

To raise a return or refund request or for any questions regarding this policy please contact us:

Email — support@therangolicompany.in Address — Yadgiri Chal, Killa, Dharwad 580008, Karnataka, India Business Hours — Monday to Saturday, 10 AM to 6 PM IST

We reserve the right to update this Return and Refund Policy at any time. Changes will be effective immediately upon posting to our website.